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Fixing the reversal error on the garage door / Error 28

These instructions will help you fix a reversal error on the garage door by manually checking the door, re-locking the drive, and resetting and reprogramming the drive's travel path.

  1. Checking the door movement:
    • Pull the red emergency release cord.
    • Open and close the door manually to check that it runs smoothly and is not sluggish.
  2. Relock the drive:
    • Pull the green button to relock the drive.
    • Open the door slightly to allow it to lock into its previous position.
  3. Reset the travel path:
    • If the drive presses too hard against the gate, the travel path must be completely reset.
    • Delete the current travel path and re-learn it.
  4. Error code and programming:
    • Error code 28 appears on the display, indicating that the drive is reversing.
    • Press the P button for 10 seconds to open the menu with 10 programmes.
    • Select the first programme with the P button.
    • Press the plus button three times to get to the number 8.
    • Confirm with the P button to enter the menu.
  5. Deleting and reprogramming the travel path:
    • Select programme 2 and confirm with the P button.
    • The drive flashes once to indicate that the path has been deleted.
    • Press the P button for 4 seconds to open programme 4.
    • Open the gate with the plus button until you reach the stop point.
    • Ensure that there is 1 cm of space at the front and confirm with the P button.
    • Close the gate with the minus button, making sure that the belt remains taut.
    • Correct with the plus button if necessary and confirm again with the P button.
    • Skip the hand-held transmitter programming with the P button.
    • Open the door with the plus button and close it with the minus button.
    • Repeat this process to save the path.